Terms and Conditions


Payments by Paypal


All orders are processed through Paypal. You will require a Paypal account but you do not have to have funds in the Paypal account. Just link your bank account, debit card &/or credit card to your Paypal account to make payment from them. It’s that easy!


Click here to see a short video on how Paypal works and how to set up an account.


Still don’t want to pay through Paypal? No worries. Call us to make a payment over the phone.

Mobile 0478 804 533 [Australia]

Phone +61 (7) 5446 3780 [International]


Payment Security


All orders are processed through Paypal. PayPal is trusted worldwide for having the best security of your transaction information. You can count on PayPal’s technology to keep transaction and financial information safe and private. PayPal does not share your financial information with anyone, enabling you to feel more secure and confident buying from us.


Shipping


Standard shipping within Australia is discounted and is either $6.95 or $9.95 depending on weight and size. Shipping cost is calculated at check-out. Standard shipping is delivered by Fastway Couriers if the destination is within their network, otherwise delivery is by Australia Post. Free standard shipping is provided for orders of $170 or more [Australia only]. Express post is available within Australian and is offered at checkout. All shipments are assigned a tracking number so that you can check when your order has been sent and when your order arrives. The tracking number will be emailed to you. Orders are normally shipped on the same day or the next business day. Pick-up option (by arrangement only) incurs no shipping charge and is offered at checkout. For International orders; if your country is not listed at check-out please contact us for a shipping quote.


Discounts


Discounts and discount vouchers are processed at check-out.


Spend $170 or more on Aulterra products and automatically receive a discount.


GST 10% - Goods & Services Tax


Prices displayed on the website are inclusive of GST but GST exclusive prices are also shown in brackets below the price. Purchases shipped to Australian addresses are charged GST. Purchases shipped internationally are not charged GST and so are 10% cheaper than the displayed price. Prices displayed in the cart during the payment process are GST exclusive and 10% GST is added if the order is shipped to an Australian address.


The Aulterra Neutralizer 30 day money back satisfaction guarantee


If for any reason you are not totally satisfied with your purchase of the Neutralizer discs or the Whole House Neutralizer, return them undamaged within 30 days of receiving your order and we will issue a full refund minus shipping charges.  Contact us to make arrangements for the return.


The FreshZone 30 day money back satisfaction guarantee


If for any reason you are not totally satisfied with your purchase of the FreshZone unit, return it undamaged within 30 days of receiving your order and we will issue a full refund minus shipping charges.  Contact us to make arrangements for the return.


Privacy


We respect your privacy. We will never rent, share or sell your information to any third party for any reason. Trust us, we hate spam as much as you do! We do not retain any financial details as all transactions are processed through PayPal. If you subscribe to our email list we retain your name and email address and may, from time to time, notify you of new products, discounts or news. You may opt out of this communication at any time.

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